Independent research confirms Window Ware as the UK’s best hardware supplier

Window Ware, one of the UK’s largest independent hardware distributors, has been confirmed as the UK’s best hardware supplier, an independent study has found.

Window Ware as the UKs best hardware supplier image

The market research conducted by Insight Data quizzed professionals on their supplier preferences, representing a cross-section of the UK fenestration industry. Respondents were asked a series of questions around which suppliers they use, the most significant factors for choosing a supplier and, importantly, who they believe is the best supplier. The survey was undertaken in double-blind conditions where neither researcher nor respondent knew Window Ware commissioned the survey, ensuring a completely unbiased result.

Participants cited factors such as supplier relationship, staff expertise, response times and the quality of the product range as key factors behind choosing a supplier. On the subject of who they believed was the best, the Bedfordshire-firm was the clear winner among the participants, beating many of the leading names within the hardware sector.

“We are absolutely delighted and incredibly proud to be named the UK’s best hardware supplier by this independent survey,” comments Sarah Binns, Head of Internal Sales and Marketing at Window Ware. “For over four decades, our focus has been to deliver that competitive edge for our customers by offering the complete package of outstanding products, unwavering service and unlimited support. It’s fantastic to see such a positive response from our industry peers.

“Our business is built around three key pillars; reliability, knowledge and intimacy. It’s great validation of our approach that participants overwhelmingly voted these as their key drivers for picking a hardware supply partner. We proudly boast an extensive product range from industry-leading brands, incredible staff loyalty which has built a strong bank of knowledge and a meticulous approach to improving our performance – resulting in achieving 97% OTIF every month this year. Offering businesses that seamless supply chain is not a catchy slogan but a deep-rooted commitment of every member of the Window Ware team.”

Supporting business across the whole of the UK, Window Ware specialises in everything from hardware right through to factory tools and consumables from industry heavyweights such as Yale, Maco, Trojan and Cotswold. The firm stocks in excess of 6,500 unique products and offers 97% of those with next day delivery when ordered before 4:30pm. Just recently, Window Ware was announced as a finalist at the upcoming SME Bedfordshire Business Awards, nominated in the ‘Service Excellence’ category.

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